When you receive your package, promptly check the items to make sure the items are working. We are happy to provide account credit or replace items found to be DEFECTIVE. Due to the nature and usage of Adult Products, ALL SALES ARE FINAL and the wa
Once an order has been submitted to the warehouse, it is usually not possible to make changes or cancel. If you need to cancel an order, please contact us immediately via email at [email protected] with your order number. If it is not possible to
Once an order has been sent to the warehouse, it is no longer possible to make changes. Please order carefully.
Once a package has been shipped, it is in the hands of the carrier and out of our control. If your order has not arrived within your selected delivery time frame, please email us and we can investigate further with the shipping carrier. Please note t
You can track your order using the carriers' websites, linked below. Select the carrier and input or paste the tracking number. Through these websites, you can also access the carriers' contact information so you or your customer can inquire direct
We're happy to help!. If you or your customers receive a defective/damaged item, please contact us via email within the first 30 days after the ship date, with the following information:. We are happy to help troubleshoot the issue and if the item is
If you are missing an item from your shipment, please contact us via email us with the following information:. We will quickly investigate and help resolve the issue as soon as possible!
If an item you receive is incorrect, please contact us via email with the following details:. We are happy to investigate and get the correct item sent to you!
If your order is returned to sender as Undeliverable/Unclaimed/Refused, the warehouse will notify us once it has been returned to them and processed. At that time we can issue a credit for the returned product(s). We cannot refund any shipping costs