What if I receive a defective/damaged item?Updated 2 years ago

We're happy to help!

If you or your customers receive a defective/damaged item, please contact us via email within the first 30 days after the ship date, with the following information:

• Order number
• Item number
• Detailed description of issue, including any troubleshooting that has been tried
• Photos (If damaged)

We are happy to help troubleshoot the issue and if the item is defective, we can have a replacement sent or issue a credit to your account. Please note that all product issues must be reported within the first 30 days.

If a product issue occurs outside of this period, we are happy to provide manufacturer warranty information (if available). 

 For general troubleshooting suggestions, please see our Troubleshooting Help article.