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Once an order has been sent to the warehouse, it is no longer possible to make changes. Please order carefully.

How do I make changes to an order that has been submitted?

Order Issues

How do I get help?

What information is needed to create an account?

What is Dropshipping?

What is your dropship fee?

Is shipping discreet?

Can I sell on Amazon/eBay/Walmart, etc.?

What are your terms and conditions?

What is your privacy policy?

General Questions

How do I submit a dropship or wholesale order?

The shopping cart is asking for an "PO/Reference Number" for my dropship order. What is that?

What happens if an item is out of stock?

Can I customize the packing slip?

Can I ship to a freight forwarding address?

Did you receive my order?

How can I verify a shipping address?

How do I add a signature requirement?

Placing Orders

What payment methods are accepted?

Do you offer credit terms?

Payment

What shipping methods do you offer?

How much does shipping cost?

How much should I charge my customers for shipping?

Where do you ship from?

Do you ship worldwide?

When will my order ship?

How do I track my order?

Why does my order have more than one tracking number?

What is the shipping reconciliation process?

Do you ship to military addresses?

Shipping

What is your return policy?

How do I cancel an order?

My order is taking longer than usual to arrive. What should I do?

What do I do if an order has been marked "delivered" but has not been received?

What if I receive a defective/damaged item?

What if an item is missing?

What if I received a wrong item?

My order was returned to sender. What should I do?

What is MAP?

What is bulk packaging?

Do you have catalogs?

How can I troubleshoot product issues?

A product is out of stock. When will be be replenished?

How do I find out more about a product?

Where can I get more product images?

What does “third-party restricted” mean?

Products

How do I upload products to my website?

Do you have an order API?

Where can I find MAP information?

Technical

How do I make changes to an order that has been submitted?Updated 20 days ago