My order is taking longer than usual to arrive. What should I do?Updated 2 years ago

Once a package has been shipped, it is in the hands of the carrier and out of our control. If your order has not arrived within your selected delivery time frame, please email us and we can investigate further with the shipping carrier.

Please note that sometimes (especially during the busy holiday season or during severe weather events), the shipping carriers may take longer than usual to deliver, or skip scans along the way. Sometimes packages do not scan until they arrive in their destination city.