How do I cancel an order?Updated 2 years ago

Once an order has been submitted to the warehouse, it is usually not possible to make changes or cancel.

If you need to cancel an order, please contact us immediately via email at [email protected] with your order number. 

If it is not possible to cancel your order in time you/your dropship customer may Refuse the shipment.  To refuse a shipment, simply inform the carrier when they attempt to deliver to you, or take the sealed/unopened shipping box back to the shipping carrier's local office and ask them to Return to Sender. Once the items are back at the warehouse and received, we can issue a credit for the refused products. Please note that if the shipping box has opened, the carrier will not accept it and it is no longer possible to refuse the shipment.

Should you/your customer refuse a shipment, please contact us via email so that we can alert the warehouse.