What do I do if an order has been marked "delivered" but has not been received?Updated 2 years ago

You can track your order using the carriers' websites, linked  below. Select the carrier and input or paste the tracking number.  Through these websites, you can also access the carriers' contact information so you or your customer can inquire directly with the  carrier. Often, the carriers can provide more detailed information from  their internal system.

USPS: https://tools.usps.com/go/TrackConfirmAction_input 

UPS, UPSMI, UPS SurePost:  https://www.ups.com/track?loc=en_US&requester=ST/

FedEx: Fedex.com:  https://www.fedex.com/apps/fedextrack/?action=track

DHL eCommerce: https://www.dhl.com/us-en/home/tracking.html 

OnTrac (XR Only): https://www.ontrac.com/servicesTracking.asp

If you are unsure which carrier your package was shipped with, 17Track provides an all-in-one tracking page: https://www.17track.net/en 

In the event an order is marked delivered, but has not been received, you or your customer should check with neighbors and the apartment office (if applicable). If you or your customer cannot locate the package, your or your customer should contact the local office of the shipping carrier with your tracking number, and ask them to open an investigation.

Once packages are shipped, the items are out of our control. In the  event a package is lost, as defined by the carrier, you will need to file a claim with the carrier, and time must be allowed for them to investigate.