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Placing Orders

How do I submit a dropship or wholesale order?

Once you have received an order from one of your customers, or you are ready to place a bulk wholesale order to be shipped to yourself, there are two ways you can submit it to Sextoy.com Wholesale. Manual Order. 1) Add the items you need to your cart

The shopping cart is asking for an "PO/Reference Number" for my dropship order. What is that?

The PO/Reference Number number is whatever number you use to identify the order in your own system. Invoice numbers should consist only of alphanumeric characters and should not include spaces or special characters.

What happens if an item is out of stock?

We do our best to maintain accurate product availability. Occasionally items are ordered but go out of stock before they can be shipped. Inventory is fluid and changes frequently throughout the day. If an item is out of stock, the warehouse will noti

Can I customize the packing slip?

All packing slips are generic. They do not list any company name, only the products and shipping address.

Can I ship to a freight forwarding address?

Yes, we can ship to a freight forwarding address. You can add your freight forwarding address to your Address Book. Please note that the warehouses have a limit of 30 characters per address line. Please format your address accordingly.

Did you receive my order?

If you successfully submit an order, an order confirmation email will be sent to your email address on file (Please check your spam folder if you do not see your email confirmation). You will also be able to view the order in your Order History. If y

How can I verify a shipping address?

If you are shipping within the United States, you can use USPS' Zip Code Lookup to verify the shipping address of your customer. It is critical that you enter valid shipping addresses on your orders so that your customers will receive their shipments

How do I add a signature requirement?

If you need a signature requirement for your shipment, please contact us via email at [email protected] with your order number. Please note that signature requirements are not available for all shipments/shipping methods and the carriers do add a