What happens if an item is out of stock?Updated 2 years ago

We do our best to maintain accurate product availability. Occasionally items are ordered but go out of stock before they can be shipped. Inventory is fluid and changes frequently throughout the day.

If an item is out of stock, the warehouse will notify us after shipping all in-stock items. In some cases we may be able to send the out of stock item from a different warehouse where it is available. Please note that additional shipping charges will apply. If this is the case, we will contact you via email to ask how you would like to proceed.

If the item is completely out of stock, we will issue a credit to your account. You will receive an automated credit notification with notes detailing which item you were credited for.

If you are placing a large order, we strongly suggest contacting us at [email protected] with a list of the SKUs you would like to order. We'd be happy to assist by checking stock counts so as to help reduce out of stock cancellations.

Restock dates vary per manufacturer. We are happy to check for an ETA (if one is available).